Privacy Policy

1. Who We Are

Dental Excellence León ("we," "us," or "our") is a dental clinic located at Calle Plateros 107, Valle del Campestre, León, Guanajuato, México. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at dentalexcellence.mx or contact us to inquire about dental treatment.

If you have questions about this policy, contact us at: info@dentalexcellence.mx

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, country of residence.
• Dental health information: details about your current dental condition, treatments you're interested in, X-rays or photos you share with us voluntarily.
• Booking information: preferred appointment dates, treatment preferences, and consultation notes.
• Communication history: messages sent via our website contact form, WhatsApp, or chatbot (Sofia).
• Usage data: pages visited, browser type, approximate location (country/city), and how you found our website — collected automatically via Cloudflare analytics.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free dental assessments.
• Schedule and coordinate consultations and treatment appointments.
• Share treatment plans, pricing, and clinical information relevant to your case.
• Send appointment reminders and follow-up communications.
• Improve our website and patient experience.
• Comply with applicable Mexican healthcare regulations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following trusted third-party services to operate our website and coordinate patient care:

• Resend — email delivery service used to send confirmation and follow-up emails. Your email address is transmitted to Resend solely for this purpose.
• Cal.com — online booking platform used for scheduling consultations. When you book via our site, your name, email, and appointment details are stored by Cal.com under their own Privacy Policy.
• Cloudflare — our website hosting and CDN provider. Cloudflare processes web traffic data (IP addresses, request logs) per their Privacy Policy.
• WhatsApp / Meta — if you contact us via WhatsApp, your messages are subject to WhatsApp's Privacy Policy.

We encourage you to review the privacy policies of these services for full details on how they handle your data.

5. Data Retention

We retain patient inquiry and contact data for as long as necessary to provide care and comply with applicable regulations. Patient records are retained in accordance with Mexican healthcare law (NOM-004-SSA3-2012). If you wish to request deletion of your data, contact us at info@dentalexcellence.mx.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at info@dentalexcellence.mx. We will respond within 30 days.

7. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and secure data storage to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of our website after changes constitutes your acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or requests, please contact:
Dental Excellence León
Calle Plateros 107, Valle del Campestre, León, Gto., México
Email: info@dentalexcellence.mx
Phone: +52 477 700 1933